We do take custom orders with a minimum order quantity for specific products. Please drop us an email at terrapatterns.shop@gmail.com for queries about the same.

Currently, we do not offer our products in wholesale.

Please do not worry. Drop us a mail at terrapatterns.shop@gmail.com with images/videos of the damaged product or order unboxing within 15 days of receiving the order. We will check and have the product replaced or refund your money whichever is preferred. Complete amount will be refunded and it can reflect in your account in 7-10 business days from the refund processed date.

Please email us at terrapatterns.shop@gmail.com for a cancellation request if your order has not been shipped yet.

Orders can be cancelled only if they have not been shipped from our warehouse. No cancellation is applicable for customized products once the order is placed.

If the payment was by credit/ debit card or net-banking, the money will be refunded to your credit/debit card or net-banking account, respectively. Typically, refunds are processed between 5-7 working days. Please note that we depend on the debit/credit card issuing bank to ensure that the money is refunded to your account. We only control the release of funds from our side. There is little we can do in case there is a delay from the bank’s end.

All orders usually gets shipped within 3-5 working days. You can expect a delivery between 5 - 9days. You will get a tracking link in your inbox as soon as your order is shipped.

If you place an order with an incorrect shipping address, you can email us to correct it, only if the order has not already been shipped. If an order has already been shipped and does not arrive due to an incorrect or incomplete shipping address on the order, unfortunately, we cannot offer a refund as it is the buyer's responsibility to provide a correct shipping address.