We do take custom orders with a minimum order quantity for specific products. Please drop us an email at terrapatterns.shop@gmail.com for queries about the same. Custom orders cannot be cancelled once placed.

Currently, we do not offer our products in wholesale. For any bulk order inquiries, please contact us at terrapatterns.shop@gmail.com.

Please do not worry. Drop us a mail at terrapatterns.shop@gmail.com with images/videos of the damaged product or order unboxing within 15 days of receiving the order. We will check and have the product replaced or refund your money whichever is preferred. The complete amount will be refunded and it can reflect in your account in 7-10 business days from the refund processed date. For any further assistance, feel free to contact us.

Please email us at terrapatterns.shop@gmail.com for a cancellation request if your order has not been shipped yet.

Orders can be cancelled only if they have not been shipped from our warehouse. No cancellation is applicable for customized products once the order is placed. For any queries, please contact us at terrapatterns.shop@gmail.com.

If the payment was by credit/ debit card or net-banking, the money will be refunded to your credit/debit card or net-banking account, respectively. Typically, refunds are processed between 5-7 working days.

Please note that we depend on the debit/credit card issuing bank to ensure that the money is refunded to your account. We only control the release of funds from our side. There is little we can do in case there is a delay from the bank’s end.